Session 7

ILDesk - now I've got it - there are a number of issues that people working on the ILDesk share - eg. the fines system and how it does/doesn't work, dealing with difficult customers, communication difficulties when the team is large and works in other areas as well, the need to debrief when coming off a particularly heavy shift - and there are others - having a place where sites to do with customer issues library-specific and general, circulation process and procedures in other libraries (best practice), library blogs etc dealing with Loans Desk Issues, ergonomic furniture, safety practices etc were kept altogether could be a good way to inform and share Loans issues based information, and to encourage thinking about who we are and what we do.